Company Information:
Carparts-direct.
1 Southwell Road West, Mansfield. NG18 4EH.
Company Registration No. 1373112.
Vat registration No. 309 3355 64.
Tel. 0871 918 1800.

1. Pricing information:
All prices exclude V.A.T. at 17.5%. unless shown otherwise. Delivery to UK mainland addresses is just £7.90 on any size of order. Certain promotional products are offered with reduced carriage to UK mainland addresses. Carriage to the Scottish Islands, Northern Ireland and the Isle of Man is just £10.00 on orders of any size. For non-UK deliveries please ask about our low cost shipping options. Carriage rates are subject to change without prior notification.

2. Order confirmation and order validation:
We will confirm your online order either by e-mail or by telephone.

3. Payment: We accept payment by most major credit or debit cards including Visa, MasterCard, Solo, Delta and Maestro cards. We are however unable to process orders placed using American Express cards. Payment will be debited to your account upon placement of your order. Alternatively we can accept cheques made payable to "Car Parts Direct" and sent to the following address: - Car Parts Direct. 1 Southwell Road West, Mansfield. NG18 4EH.

4. Delivery of goods: We will endeavor to deliver your order to you within 4 working days providing the goods are in stock (Unless a longer delivery period is clearly stated on the specific product page). If we are not able to meet this deadline, we will contact you within 5 days of receipt of your order to arrange an alternative delivery date. However, if this is not acceptable to you, we will offer you the choice of cancellation or a refund.

Please note that deliveries to Northern Ireland, Isle of Man, Isles of Scilly, The Highlands and Islands of Scotland can take longer than 3-5 days to deliver - Please ask if express delivery is required.

5. Complaints and queries: We always try to offer a first-class level of service. If you are not happy with any aspect of our service or if you have any queries or comments then please let us know. You can contact us by e-mailing sales@carparts-direct.co.uk, telephone on 0871 918 1800, or write to: - Car Parts Direct, 1 Southwell Road West, Mansfield. NG18 4EH.

6. Returns/Refund policy: Please note that you do have the right to return a product or to cancel an order within the first 7 days following delivery (Excluding special order items - see below) - We do however reserve the right to refund your purchase minus any carriage charges that we have incurred in delivering (As detailed below in sections 6.1 through to 6.4). With front/rear lights and indicators, Rossini performance discs we can only accept returns if a problem is reported within 48hours of delivery. For returns outside of the 7 day cancellation period please see 6.4.

Special order items are ordered especially from manufacturers and for this reason are non-returnable. We will not be able to accept special order goods back for credit or exchange.

6.1 Correct parts supplied: If we have correctly supplied the product as ordered then we will reimburse the product costs minus a handling charge of 15% of the order value. Please note that you will also be responsible for the return carriage charges.

6.2 Incomplete/damaged or incorrect goods: If the goods are delivered incomplete, have been damaged in transit, have been incorrectly supplied - In this case we reserve the right to replace the product. If you require a refund, we will reimburse the product costs minus a handling charge of 15% of the order value. Please note that you will also be responsible for the return carriage charges.

Please note: You must inform us of damaged deliveries within a reasonable period of time. For front/rear lights and indicators and Rossini Performance discs you need to inform us of any damage within 48hrs. All other damaged deliveries must be notified within 7 days of delivery. We are unable to accept responsibility for damage to goods beyond these periods.

6.3 Faulty items: Before exchanging goods we reserve the right to test items thought to be at fault. Payment will be required for any replacement parts sent out before return of 'faulty' goods. If items are returned and found not to be at fault they will be returned to the customer or a credit note issued to the value of the goods less a 15% administration charge.

6.4 Product exchanges: If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you.)and a 15% re-stocking charge. Goods returned outside of the 7 day cancellation period will either be exchanged for other goods or a credit note issued. Parts that have been fitted or are not in a resalable condition will not be accepted back for credit or exchange.

(The handling charge is to offset the costs incurred by ourselves in processing and shipping your order as requested)

6.5 Return of goods outside of the 7 days cancellation period: For all goods returned outside of this period, subject to the parts being returned in their original packaging in a resalable condition, we will issue a credit note to the value of the goods less a 15% re-stocking fee.

If you wish to return any item then please follow these basic steps:

(a) Contact us to request a *Returns Number.

(b) Send the goods to the following address: Returns, Car Parts Direct 1 Southwell Road West, Mansfield. NG18 4EH. Please note that, subject to 6.1 to 6.4 above, we can only refund if goods are returned in the original packaging in "as new" condition.

(c) Attach a copy of the delivery note or invoice as proof of purchase and mark the package clearly with the *Returns Number.

(*) Returns Number - This number helps us to deal quickly and efficiently with your return. Please note that if this number is not clearly marked on the returned item then this may cause delays.

7. Product information and product images:Although we endeavor to provide you with the latest product information and to ensure that product images are identical to the items supplied, we cannot always guarantee that this will be the case. Product colours and styles can differ slightly from the published images.

8. Confidentiality of personal details: Personal details are held confidentially. Please note that we never divulge personal details to any third party and any information supplied is used solely for the purpose of processing your order or sending you regular email bulletins (If requested). If you decide that you would like to leave our mailing list, please ask and we will remove all of your details. Our website is SSL secure and our certificate is provided by Thawte who are widely recognised as the number one provider of SSL certificates to secure websites. If you wish to verify this then please contact Thawte directly via www.thawte.com. You can also verify the security of our website by checking for the padlock sign in your browser window (Please note that this is only visible when we capture credit card details)

9. Suitability of products: Please note: It is your responsibility to ensure that the item that you have ordered is suitable for your car based on the information that we have published on our website. If you are in any doubt as to the suitability of any product for your vehicle then please contact us for further advice before ordering. All application information is supplied by the product manufacturers and all dates used in product descriptions are dates of vehicle manufacture, they are not vehicle registration dates. If you are in doubt please ask. Please note that products on this web site are generally suitable for UK specification vehicles and we are not able to ensure suitability of these products for non-UK specification vehicles (including imported models). For parts for imported vehicles please contact our specialist Martin Mosley on 0871 918 2712 or by email at martin@carparts-direct.co.uk or by filling out our online enquiry form.

Our conditions of Sale do not affect your statutory rights. All our transactions are subject to English law.

Our Privacy Policy

Carparts-direct.co.uk appreciate that our customers are anxious as to how information about you is used and shared, and we appreciate your trust that we will only use such information carefully and sensibly. By visiting www.carparts-direct.co.uk you are accepting the practices and procedures that we provide below in our Privacy Notice.

What Personal Information About Customers does Carparts-direct gather? " Information You Provide Us: We receive and store any information you enter on our Web site or give us in any other way. This information is gathered from the forms used to 1) Request a parts quotation 2) Place an order on the on-line shop. You can choose not to provide certain information, and mandatory fields on forms are simply there so that we have, for example, your correct name, address and postcode.

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future. You may email sales@carparts-direct.co.uk at any time if you wish to opt out of receiving any marketing material that we may send you.

The type of information we will collect about you includes:
" your name
" address
" phone number
" email address
" credit/debit card details

We will never collect sensitive information about you without your explicit consent.
The information we hold should be accurate and up to date. You can check the information that we hold about you by emailing us at sales@carpartsdirect.co.uk If you find any inaccuracies we will delete or correct it promptly. n Windows ® you can modify your browser settings to either prompt before you accept a cookie, or reject all cookies.

Do Carparts-direct share information about you?
" No. Information that we receive about you, obtained from on-line orders and catalogue requests is not passed outside the Carparts-direct group unless strictly necessary to deliver your order (see "Outside Agents" below). Our aim is to respect your personal details and privacy. Other information about you, such as your email address is not divulged to any other outside party, and any mailing lists are encrypted so that no one else receiving a newsletter from us would know the identity of anyone else on the mailing list.
" Outside Agents. We use carrier companies such as CityLink and Royal Mail to deliver your order. Your name and address only are held on the carrier's computers in order that labels may be printed out to attach to the parcel.
" Other outside Parties: When requested by Law, we would release information about you, for example during the course of a Police or Customs investigation. The person responsible for privacy matters within the Car Parts Direct is Mark Cornwall. He can be contacted by email at mark.cornwall@carparts-direct.co.uk

www.carparts-direct.co.uk is a registered Thawte license holder. Security remains the primary concern of on-line consumers. The persons responsible for the security of www.carparts-direct.co.uk is Mark Cornwall mark@carparts-direct.co.uk and this person:
" Regularly review the security of the system
" Ensure that any changes to the system are made in a secure way
" Ensure that the security guidelines of the system supplier are followed

Children & Minors
Carparts-direct does not sell products for purchase by children. It is assumed that adults using their own debit/credit card make all on-line purchases.

Conditions of Use & Terms and Conditions If you choose to visit www.carparts-direct.co.uk then any dispute over privacy is subject to this Notice and our Terms & Conditions. If you have a complaint or a problem: We will acknowledge your complaint within 5 working days. In the first instance you can telephone us on 0871 918 1800, or email us at sales@carparts-direct.co.uk.

If you feel that your grievance has not been solved to your satisfaction, you may contact our Manager, Martin Mosley at martin@carparts-direct.co.uk
If the matter is still not resolved, you should write to Mark Cornwall, Sales Director who will fully investigate the matter and contact you within a reasonable period of time. Mr. Cornwall can be contacted by email at mark@carparts-direct.co.uk Email and Spam

Car Parts Direct will not send out random, unsolicited emails, and our mailing list of customers who have indicated that they wish to receive newsletters is held on a secure multi password protected server so that no outside organization can access this mailing list in an attempt to send spam mail. We deplore such spam mails and our assurance to those customers who have indicated that they would like to receive newsletters and special offers is that these are the only emails that they will receive from us, and that their email addresses will not be passed to any other organization outside the Carparts-direct Group.

Copyright The complete content of this website, including images, text, logos, icons, buttons and downloads, is the property of Carparts-direct.co.uk and is therefore protected by the applicable UK and International laws. No part of this website may be copied, resold or duplicated without our permission. The use of the trading names or trademarks Car Parts Direct, Carparts-direct, www.carparts-direct.co.uk, Partsforoldercars and Fittapart as hidden text or Meta tags on any website other than those owned or operated on behalf of Carparts-direct.co.uk is expressly forbidden.
© Carparts-direct 2002-2008